FAQ | Rhino-Rack US

08 Sep.,2025

 

FAQ | Rhino-Rack US

Roof Racks

How do I know which roof racks fit my vehicle?

Simply use the "Fit My Vehicle" tool to view all the racks available for your vehicle.

You will get efficient and thoughtful service from Zolionwil.

The system I want isn't available, can I get a custom rack?

Our products are versatile allowing for a variety of custom solutions. You will need to consider altering the racks in any way may void the warranty and how the weight and fitment style may affect your vehicles load carrying capacity.

It is also important to note we have chosen the roof rack systems for vehicles based on the optimal fitments. Some fitments are not recommended for vehicles with low load ratings or roof types and will not be developed for those vehicles.

For custom fitments, visit your nearest dealer who does specialist fitting.  You can find out which dealers do specialist fitments through the dealer locater.

Can I get a copy of my roof rack instructions and fitting supplements?

Yes, you can find your roof rack instructions by selecting your vehicle using "Fit My Vehicle" and finding your roof racks. You`ll find all necessary documents under the documents tab on the rack page.

Can I install the roof racks myself?

Many of our roof racks can easily be installed at home, however, we recommend some roof rack systems such as trackmounts and backbones are installed by an authorised Rhino-Rack dealer. Always follow the instructions and be aware some systems do not come with all the necessary tools for install. See our Fitting Times guide on which systems we recommend are installed professionally. If you have any issues installing a product, please contact your nearest dealer for help and refer to the instructions.

Will my old roof racks fit my new car?

Most likely not. To ensure a safe and effective fitment, roof racks may vary greatly between vehicles depending on the roof design. To check cross compatibility, you need to know the product codes for your current system and cross-reference that information with the product breakdown on the systems available for the new vehicle. While some roof racks will fit multiple vehicles if you are unsure you should visit your nearest dealer for further details.

Will the roof racks work with my sunroof?

In many cases, the roof racks will be compatible with the sunroof version of a vehicle. You should check if there is an "important note" on the roof rack system, as this will detail any considerations like sunroof compatibility. We recommend caution is taken when operating a sunroof with roof racks installed for the first time and be aware of how your cargo may affect the sunroof operation.

What is the roof rack load rating?

Load Ratings vary between vehicles, roof type, and fixture style. Please refer to our Load Rating Calculator to calculate the load rating for your vehicle and roof rack system. 

How do I stop the noise my roof racks make?

Our high-end roof racks have been designed with rubber inserts to reduce noise and prevent whistling. Incorrect installation is the most common cause of noisy roof racks. Check your product`s instructions to make sure the rubber strips are installed correctly in the channels both topside and underside of your roof rack bars. The rubber inserts should be cut to the correct length and fitted inside the channel so there are no gaps. Lastly, ensure your end caps are installed and locked before driving. 

If you want to further reduce wind noise, check out our Wind Fairings here. If the noise still persists, check with your nearest dealer for further options.

Some vehicles are noisy by nature. By adding an aftermarket headliner, like Hothead Headliners, you're able to significantly cut down the noise made by the vehicle and/or rack.

How do I clean my roof racks?

Firstly, do not take your vehicle through automotive washing stations with your roof racks installed! Hand wash the racks with soap and water. Do not use any abrasive materials. If in doubt check your product instructions.

General

I received my Rhino-Rack product and it's missing parts from the kit. What should I do?

Do not return the product to the place of purchase. Pleas contact Rhino-Rack customer service at 877-744- or via at  and we will work with you to correctly identify the parts missing, and send those to you promptly.

I lost my Rhino-Rack keys, can I get replacements?

Yes, you can order replacement keys through your nearest dealer or you can get replacement locks.

Can I get all my locks to use the same key?

Yes, check out our MasterKey range you can easily replace the locks on your racks and accessories with one key.

Is it possible to get spare parts?

You can order spare parts from your local dealer. Your local dealer should be able to identify the part number required and order it for you. Otherwise, you can find part numbers in the fitting instructions provided with your product.

Where can I purchase Rhino-Rack products? Do you ship internationally?

For consumers located in the United States, you have the option of purchasing Rhino Rack products from our website or through our dealer network. Click here for your Local Dealer. For consumers not living in the United States, please click here for a list of our International Dealers. Rhino Rack does not accept orders on our website from anyone living outside of the United States.

For Dealers located in the US or internationally and interested in selling Rhino Rack products, please with your request and a member of our sales team will respond promptly.

Question not answered?

Please contact your local dealer for questions regarding specific vehicle fitments, returns, or product faults.

If you are looking for more details, kindly visit Custom Luggage Rack.

How do I cancel my online order?

Simply with your Order number and request that it be cancelled. Please place “Order Cancellation” in the Subject line of the .

5 Key Things to Consider While Buying a Van Ladder Rack

Dodge Ram, Mercedes, Nissan, Chevy, Ford, or GM – no matter which work van you use, installing a high-quality ladder rack is vital to those who work with ladders on a regular basis.

However, choosing the right ladder rack for your needs can be quite a head-scratcher. So, we bring you some of the most essential things to consider when you set out to buy a van ladder rack.

Some of the most important things you must account for while buying a ladder rack are:

  • Your model, year, and variant of your van
  • The height of the roof of your van
  • The minimum, average, and maximum weight you expect to haul
  • The type of ladder rack that fits your needs
  • The cost of the rack
  • The material of the van ladder rack
  • The minimum and maximum cargo space you need
  • Van ladder rack warranty
  • Supplementary features and tools
  • Customization options

Once you have clear answers to all (or most) of the aforementioned points, choosing a ladder rack for your van will become hassle-free. Here’s discussing some of the key considerations:

1. Type of vehicle

The first and most important thing to consider is the type of work van you have. With a plethora of van ladder racks available in the market today, you can make things simpler for yourself by narrowing down your options based on the type of vehicle you have. The most popular van and truck types include the following:

  • Full-size pick-up truck
  • Full-size van
  • Mini pick-up (compact)
  • Sprinter van
  • Sprinter high-roof van
  • Utility pick-up truck

2. HeightOf The Roof

Ladder racks are generally categorized based on the type of vehicle and the height of its roof. With a variety of vans that feature varying roof heights, you can easily look for the right ladder rack by filtering options available based on the height of the roof:

  • Low roof
  • Standard roof
  • Mid roof
  • High roof

3. Rack Type

Hauling and unloading a ladder should not be a complex, time-consuming, or physically challenging task. This is exactly why ladder racks were invented in the first place! Once you know your vehicle type and roof height, you can select from a range of user-friendly van ladder racks that make handling and storing ladders a walk in the park. Here are some of the most popular types of racks that you will find in the market:

  • Base ladder racks
  • Rear access racks
  • Lock-down racks
  • Side access rotation racks
  • Cargo carriers
  • Inside van racks
  • Pickup ladder racks

4. Metal

You are going to be carrying heavy loads on top of your vehicle, which makes the rack material a prime consideration. Metals like steel and aluminum are the most preferred materials for truck and van ladder racks. While both steel and aluminum are basically alloys that comprise basic elements, they have their own sets of pros and cons that you should weigh before making a decision about which one to buy.

  • Steel

Think heavy-duty, think steel. For decades, steel has been the go-to material for construction purposes and it is no surprise that it has emerged as a winner in ladder rack construction materials too. Steel ladder racks are economical (compared to other options) and extremely strong, thus making them both affordable and reliable for van owners in the long run. However, the disadvantage of steel ladder racks is that even though they are generally powder coated, the finish eventually wears off, leaving them susceptible to rust. And rusted metal on the outside of your van is not a pretty sight!

  • Aluminum

While aluminum ladder racks are more expensive than their steel counterparts, they have their own advantages that make them almost irresistible for work van owners. Most aluminum racks in the market today are powder coated and even if the finish wears off, the metal does not rust. Not even in harsh conditions. This means you are sure to have an excellent-looking work van. Aluminum racks are low-maintenance accessories and require negligible upkeep. The fact that aluminum ladder racks are lighter than steel ones makes them ideal from a fuel savings point of view.

5. Customization

The biggest consideration in today’s day and age should be whether you can get a ladder rack customized to your specific needs. While selecting a readymade rack based on the aforementioned factors is obviously an option, companies like American Van also give you the choice to custom-design your ladder rack – just the way you want it.

today!

You can also check if the seller or vendor has rack mounting kits, rack straps, lockable ladder clamps, and other handy accessories that can make it easy for you to install the rack and enhance its functionality.

American Van’s selection of sturdy ladder racks features products that have passed all necessary safety tests. of easy-to-use ladder rack systems for vans and pick the best for yourself today.

For more Pickup Tailgate Lockinformation, please contact us. We will provide professional answers.